Return & Refund Policy

Refund & Return Policy
Last updated: January 16, 2026

At AMOQUE, we are committed to resolving any issues with your order quickly and fairly. Please review the policy below before requesting a return or refund.

1. Contact Requirement

If you experience any issue with your order, you must contact us at support@amoque.com before initiating a return or chargeback.

We are committed to resolving all issues promptly and encourage customers to reach out so we can provide the fastest solution.

2. Damaged, Defective, or Not as Described Items

If your item arrives damaged, defective, or not as described, you must contact us within 30 days of delivery.

To process your request, we may require:

  • Clear photos of the product

  • Description of the issue

Once reviewed, we will provide a fair resolution, which may include:

  • Replacement

  • Partial refund

  • Full refund

3. Unauthorized Returns

Returns sent without prior approval and instructions from us are considered unauthorized returns.

We are not responsible for:

  • Lost return shipments

  • Additional shipping costs

  • Items returned without approval

Unauthorized returns may not be eligible for a refund.

4. Return Shipping Costs

If a return is approved:

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect

  • We will clearly provide return instructions before any item is sent back

5. Refund Processing

Refunds are issued after the returned item is received and inspected (if applicable).

Approved refunds will be processed to the original payment method within 5–10 business days.

6. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

You must contact us before returning the item to receive proper return instructions.

7. Chargebacks

We encourage customers to contact us before initiating a chargeback so we can resolve the issue efficiently.

Filing a chargeback without contacting us may delay resolution, as we are always willing to provide a fair solution directly.

8. Contact Information

For all inquiries, please contact:
support@amoque.com